Customer Success Manager (NHS & Public Sector Team)

Location: Home based in the UK, with occasional travel to the London office. Applicants must currently be based in the UK and hold the legal right to work there.

Company

hirify.global is an education technology company delivering applied data and digital skills education to corporate and government organisations through its EDUKATE.AI learning platform.

What you will do

• Manage and grow strategic NHS and public sector accounts through upsell, cross-sell, retention, and repeat business.
• Partner with Account Executives to develop account growth strategies aligned with client goals.
• Lead QBRs and strategic reviews using data storytelling to communicate value and identify opportunities.
• Engage HR and L&D stakeholders with updates on learner progress, programme impact, milestones, engagement, and outcomes.
• Collaborate with Delivery, Sales Enablement, Marketing, and clients to promote success, develop written and video case studies, and support lead generation.
• Report data-backed ROI and identify new strategic needs, use cases, business units, regions, and audiences for expansion.

Requirements

• Proven experience growing and retaining strategic enterprise accounts within digital, data, AI, or technology environments.
• Commercial mindset with the ability to identify and shape revenue opportunities and understand C-suite priorities.
• Strategic and analytical approach, including data storytelling, dashboards, and presentations that connect impact to business priorities.
• Confidence solving complex challenges and navigating ambiguity.
• Strong customer focus and commitment to delivering a high-quality customer experience.
• Ability to influence and build trust with senior decision-makers in large enterprises.
• Energetic, organised, and disciplined self-starter able to work with high autonomy in a remote-first environment with occasional travel.

Nice to have

• Experience using CRM tools such as HubSpot for account workflows and reporting.
• Understanding of strategic enterprise sales methodologies such as MEDDPICC or Sandler.

Culture & Benefits

• Remote-first, home-based work with occasional travel and company events.
• 4% matched pension contributions and an optional salary sacrifice scheme.
• 25 days of holiday, flexible bank holidays, birthday leave, volunteering day, and holiday buy-back of up to 10 days per year.
• Enhanced maternity and paternity leave, private medical insurance, cash plan, health and wellbeing allowance of up to £30 per month, and an Employee Assistance Programme with a dedicated counsellor.
• CPD allowance, quarterly development reflections, annual summer and Christmas events, and company socials.