Customer Success Manager (AI)

Location: Home based in the UK with occasional travel to the London office

Company

hirify.global is an education technology company delivering applied data, digital transformation, and AI skills training to corporate and government organisations through its EDUKATE.AI learning platform.

What you will do

• Manage and grow strategic NHS and public sector accounts through upsell, cross-sell, retention, and repeat business.
• Partner with Account Executives to develop account growth strategies aligned with client goals.
• Lead QBRs and strategic reviews using data storytelling to communicate programme value and opportunities.
• Provide HR and L&D stakeholders with updates on learner progress, engagement, milestones, and outcomes.
• Report data-backed ROI and connect learning programmes to business KPIs and measurable impact.
• Identify new use cases and expansion opportunities, support lead generation, and develop written and video case studies with Marketing and clients.

Requirements

• Experience growing and retaining strategic enterprise accounts in digital, data, AI, or technology environments.
• Commercial mindset with the ability to identify revenue opportunities and engage C-suite stakeholders.
• Strong analytical and presentation skills, including data storytelling, dashboards, and impact reporting.
• Ability to solve complex challenges, navigate ambiguity, build trust with senior decision-makers, and deliver a high-quality customer experience.
• Ability to work autonomously in a remote-first environment and travel occasionally to London.

Nice to have

• Experience with CRM tools such as HubSpot.
• Awareness of enterprise sales methodologies such as MEDDPICC or Sandler.

Culture & Benefits

• 37.5-hour full-time working week in a remote-first environment.
• 25 days of holiday, flexible bank holidays, a birthday day off, and the option to buy back up to 10 additional holiday days per year.
• 4% matched pension contributions, salary sacrifice option, private medical insurance, and a health and wellbeing allowance of up to £30 per month.
• Enhanced maternity and paternity leave, an Employee Assistance Programme, and a dedicated company counsellor.
• CPD allowance, quarterly development reflections, a volunteering day, and annual summer, Christmas, and team social events.