DDP Customer Engineer II

Location: Hiroshima, Japan; onsite work with travel approximately 10% of the time

Company

hirify.global develops materials engineering solutions and equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment in collaboration with senior customer engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support equipment operation and service delivery.
• Follow safety, environmental, cleanroom, and onsite work requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer or field service support, or a related technical field.
• Ability to read and interpret electrical and mechanical schematics and diagnose basic technical issues.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if required, and ability to meet onsite safety and environmental requirements.

Nice to have

• 2–4 years of experience in customer or field service support, or a related technical field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional development support.
• Training provided for maintenance of the relevant equipment systems.
• Regular travel is expected at approximately 10% of working time.
• Relocation eligibility is available.