ETCH Customer Engineer II

Location: Kamimashiki, Japan; on-site requirements apply. Travel is required approximately 10% of the time. Relocation eligible.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer etching equipment alongside Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers and communicate about equipment operation and service needs.
• Follow on-site safety, environmental, and clean-room requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Experience with hand tools and digital multimeters, plus basic Microsoft Office knowledge.
• Valid driver’s license and ability to obtain a passport if travel is required.

Nice to have

• 2–4 years of customer or field service support experience or related technical experience.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs.
• Training provided for equipment maintenance responsibilities.
• Regular work in clean-room environments with required personal protective equipment.
• Physical work may include prolonged standing and walking, work in tight spaces, climbing, lifting up to 35 lbs., and using hand and power tools.