Customer Business Operations Director – Global Accounts (M6)

Location: Santa Clara, California, United States. Relocation eligible. Travel required 25% of the time.

Salary: $180,500–$248,500 per year, with potential bonus and stock award compensation.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Lead Customer Business Operations support for strategic global accounts across regions and business units.
• Own operational governance and order-to-cash execution, including order acceptance, booking compliance, revenue recognition readiness, and fulfillment.
• Partner with Sales, Finance, Legal, Supply Chain, Logistics, Manufacturing, Trade, IT, and regional operations teams.
• Resolve complex customer escalations involving bookings, revenue, delivery commitments, quality, and satisfaction.
• Drive global process improvement, automation, AI initiatives, reporting enhancements, workflow optimization, and system improvements.
• Lead organizational capability building, succession planning, talent strategy, and employee engagement through managers and senior professionals.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations Management, Finance, Engineering, or a related field.
• 12+ years of progressive experience in Customer Business Operations, Order Management, Sales Operations, Supply Chain Operations, Commercial Operations, or related functions.
• 5+ years of experience leading global teams through managers.
• Experience supporting large strategic accounts in a global, matrixed organization.
• Strong knowledge of ERP systems, preferably SAP, order-to-cash processes, commercial operations, and business process transformation.
• Demonstrated success leading cross-functional initiatives and executive-level customer engagements.

Nice to have

• MBA or master’s degree.
• Semiconductor industry experience.
• Experience leading global transformation, automation, AI, and operational excellence initiatives.
• Experience managing complex customer escalations and executive customer relationships.
• Strong understanding of revenue recognition, order governance, and commercial compliance requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive benefits package supporting employee health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Equal opportunity employment and accessibility support.