MDP iTeam Customer Engineer II

Location: Yokkaichi, Japan; additional listed locations include Hiroshima, Kitakami, Kumamoto, and Yokkaichi. On-site work requirements apply. Travel: 75%.

Company

hirify.global provides materials engineering solutions, equipment, and services for semiconductor and advanced display manufacturing.

What you will do

• Install, maintain, and upgrade customer equipment alongside Senior Field Service Engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot equipment issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support smooth equipment operation and service delivery.
• Work in cleanroom environments while following safety, environmental, and personal protective equipment requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read electrical and mechanical schematics and resolve basic technical challenges.
• Basic mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all on-site requirements.

Nice to have

• 2–4 years of customer or field service support experience, or experience in a related technical field.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs and support.
• Regular travel is expected, approximately 75% of the time.
• Relocation eligibility is available.