VSE Customer Engineer II

Location: Yamanashi, Japan; on-site work requirements apply. Travel is required 25% of the time, and relocation is eligible.

Company

hirify.global designs, builds, and services equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support smooth equipment operation and service delivery.
• Work in cleanroom environments while following safety, environmental, and site requirements.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of experience in customer or field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics and diagnose basic technical problems.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if travel is required, and ability to meet all on-site safety and environmental requirements.

Nice to have

• 2–4 years of experience in customer or field service support or a related technical field.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional growth support.
• Training is provided for maintenance of the relevant equipment systems.
• Regular travel of approximately 25% of working time.
• Work requires personal protective equipment, including coveralls, safety glasses, gloves, respirators, and face shields.