EPI Customer Engineer II (Semiconductor Equipment)

Location: Hokuriku, Japan. On-site customer support is required, with approximately 10% travel. Relocation eligible.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer equipment alongside senior field service engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate directly with customers to support smooth equipment operation and service delivery.
• Work in clean-room environments and follow required safety, environmental, and on-site procedures.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer or field service support experience, or experience in a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges, with mechanical aptitude in areas such as pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters, plus basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license, ability to obtain a passport if required for travel, and ability to meet all on-site safety and environmental requirements.

Nice to have

• 2–4 years of customer or field service support experience, or experience in a related technical field.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs and professional development support.
• Training provided for maintenance of the equipment systems.
• Regular use of personal protective equipment, including clean-room coveralls, hoods, booties, safety glasses, gloves, and respirators.