Customer Engineer III-ETCH

Location: Shanghai, China. The role requires on-site work and includes travel approximately 20% of the time. Relocation is eligible.

Company

hirify.global develops and services materials engineering equipment used to manufacture semiconductor chips and advanced displays.

What you will do

• Install, maintain, and upgrade customer semiconductor manufacturing equipment.
• Apply diagnostic techniques and digital analytics to assess equipment issues, with support from senior engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Collaborate with customers and senior engineers to understand process flows, roadmaps, requirements, and business challenges.
• Communicate directly with customers and coordinate service activities.
• Train and mentor junior field service engineers.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint; valid driver’s license and ability to obtain a passport if travel is required.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs.
• Regular work in clean-room environments with required personal protective equipment.
• Full-time regular employment.
• Travel required approximately 20% of the time.