Manager, Customer Engineering (Semiconductor)

Location: Dresden, Germany. Relocation is not eligible. International travel is required, approximately 20% of the time and potentially higher during the first 12 months.

Salary: €76,000–€104,500 per year, plus discretionary incentive bonus and additional compensation where applicable.

Company

hirify.global provides materials engineering solutions, equipment, and services for semiconductor and advanced display manufacturing.

What you will do

• Recruit, develop, coach, and lead Customer Engineers and technical professionals.
• Build and manage service operations through equipment installation, qualification, fab startup, production ramp-up, and high-volume manufacturing.
• Own safety, quality, productivity, equipment availability, service delivery, and customer satisfaction performance.
• Plan resources, workforce readiness, onboarding, certification, training, succession, and operational risk mitigation.
• Build relationships with customer engineering, operations, manufacturing, and leadership teams.
• Collaborate with Product Support, Engineering, Operations, Supply Chain, Manufacturing, and Global Services to resolve complex challenges.

Requirements

• Degree, diploma, or equivalent technical qualification in Engineering, Electronics, Electromechanics, Physics, or a related discipline.
• At least 5 years of experience in semiconductor equipment, service operations, field service manufacturing, equipment engineering, customer engineering, or a related environment.
• At least 2 years of people leadership experience developing high-performing teams.
• Hands-on technical knowledge of semiconductor manufacturing equipment, ideally front-end equipment.
• Experience in customer-facing, multicultural, and matrixed environments, with strong analytical, problem-solving, communication, and organizational skills.
• Professional working fluency in English and willingness to travel internationally are required.

Nice to have

• Experience supporting semiconductor capital equipment, fab startups, installation, commissioning, or manufacturing ramp activities.
• Knowledge of hirify.global semiconductor equipment and service operations.
• German and/or Mandarin language skills.

Culture & Benefits

• Supportive environment focused on safety, customer success, accountability, collaboration, and continuous improvement.
• Discretionary incentive bonus and monthly additional allowance.
• Employee stock programs, company pension plan, wellness benefit, and comprehensive benefits package.
• Tuition assistance, technical and product training, and career development opportunities.
• International customer exposure and travel experience in semiconductor innovation.