Customer Experience Senior Manager (Aviation)

Location: Budapest, Hungary

Company

hirify.global is a European low-cost airline focused on affordable, reliable, and more sustainable air travel.

What you will do

• Develop and implement strategies to improve customer satisfaction, loyalty, and service quality across all customer touchpoints.
• Own and execute the customer experience development roadmap, including planning and prioritization.
• Monitor customer experience and service performance through KPIs, customer feedback, and analytical insights.
• Lead digital customer experience and process improvement initiatives with technology and business teams.
• Lead, coach, and develop a customer experience team while collaborating with internal and external stakeholders.
• Participate as a member of the Crisis Management Center.

Requirements

• 5–7+ years of overall professional experience, including 3+ years in customer experience or a similar management role.
• Experience managing people and leading complex cross-functional projects.
• Strong analytical skills and the ability to interpret financial and performance data.
• Proficiency in MS Office.
• Bachelor’s or Master’s degree, preferably in Commercial, Aviation, or Marketing.
• Fluent English, written and spoken, is required.

Culture & Benefits

• Work in a diverse and inclusive organization with employees from more than 110 nationalities.
• Values include inclusivity, positivity, dedication, integrity, and sustainability.
• Training and development opportunities are available for professional growth.
• Work in a rapidly expanding aviation company focused on accessible and sustainable air travel.