VP, Customer Success

Location: Lehi, Utah, United States

Salary: $210,000–$230,000 annually, including on-target earnings.

Company

hirify.global provides an intelligent document management platform and legal context graph for legal professionals, combining enterprise security, governance, permissions, and AI capabilities.

What you will do

• Lead the Customer Success, Renewals, and Partner Delivery Success organizations.
• Own post-sale strategy, customer retention, expansion, renewals, customer satisfaction, and installed-base revenue growth.
• Define customer segmentation and engagement models for enterprise, mid-market, and long-tail accounts, including digital and scaled success motions.
• Establish customer journey playbooks, health scoring, forecasting, performance metrics, and executive reporting across adoption, churn, renewals, and expansion.
• Drive adoption of hirify.global AI capabilities and help customers realize measurable value from AI products.
• Build and develop a multi-layered organization while representing the customer voice in executive and board-level decisions.

Requirements

• Bachelor’s degree in a business discipline or equivalent practical experience.
• 10+ years of experience in Customer Success, Account Management, or a related post-sale customer-facing function within a SaaS technology company.
• 5+ years leading leaders and demonstrated success building and scaling an organization of 30+ people.
• Proven ownership of retention and expansion targets, including GRR, NDR, and renewal rates, at a company with $100M+ ARR or comparable growth-stage scale.
• Experience designing segmented customer engagement models and owning a renewals function, including forecasting, pricing discipline, and renewal strategy.
• Strong financial, analytical, organizational change, and cross-functional leadership capabilities.

Nice to have

• Experience in the legal industry.
• Experience driving AI product adoption through Customer Success.
• Experience in a private equity-backed or high-growth company during a significant scaling phase.
• Experience building formal voice-of-the-customer programs with Product organizations.

Culture & Benefits

• Collaborative, inclusive, high-performing culture focused on curiosity, accountability, and meaningful impact.
• 90% of healthcare premiums covered by the company, plus an HSA contribution.
• 401(k) match at 4% with immediate vesting.
• Flexible PTO, typically three to four weeks annually, and 10 paid holidays.
• Monthly contributions for life activities and wellness, plus LinkedIn Learning access and dedicated learning time.
• Mentorship, leadership access, and advancement opportunities in a growing company.