Senior Account Manager (Marketing SaaS)

Location: Hybrid in Louisville, Colorado

Company

hirify.global provides marketing SaaS solutions for planning, budgeting, ROI, and performance management.

What you will do

• Own the end-to-end lifecycle for a portfolio of strategic and growth enterprise accounts, driving adoption, measurable outcomes, and ROI.
• Build trusted relationships with customer executives and conduct strategic business reviews to improve solution usage and customer maturity.
• Monitor account health, identify risks, develop mitigation plans, and manage customer and internal escalations through resolution.
• Carry gross retention, net revenue retention, and expansion targets while identifying and progressing upsell and cross-sell opportunities.
• Forecast renewals and expansion, providing visibility into account risks and opportunities.
• Represent the customer internally, partnering with Product, Support, Sales, Solution Engineering, and Professional Services to improve products and customer outcomes.

Requirements

• At least 8 years of customer success or account management experience with enterprise customers.
• Experience managing Fortune 100-size accounts and navigating complex customer environments.
• Proven success exceeding retention and revenue targets in a quota- or retention-carrying role.
• Strong understanding of SaaS, marketing workflows, and marketing technology, with a data-driven and analytical approach.
• Confident communication with senior marketing executives about budgeting, planning, and ROI.
• Excellent written, interpersonal, consultative, and cross-functional collaboration skills.

Nice to have

• Marketing SaaS experience.
• Experience with Salesforce, Gainsight, and Claude.

Culture & Benefits

• Work in a casual, fast-paced, and collaborative environment.
• Operate independently with an entrepreneurial, growth-oriented mindset.
• Lead initiatives that improve customer satisfaction, loyalty, and internal processes.
• Apply secure data handling, information security, and data privacy practices.