Customer Success Manager, Enterprise (Aspire)

Location: US Remote. The position is fully remote and available for candidates in the United States.

Salary: $63,100–$94,700 USD annually for Zone 1 locations (CA, CT, DC, MD, MA, NJ, NY, VA, and WA); $59,000–$88,400 USD annually for all other US locations. Additional compensation includes an annual bonus, equity, and benefits.

Company

Aspire is a SaaS provider for the landscaping and commercial cleaning industries and a member of the hirify.global family, offering cloud-based business management software for field-service operations.

What you will do

• Act as a trusted advisor to approximately 50–100 enterprise clients, driving product adoption, retention, satisfaction, and expansion.
• Build and maintain client relationships through proactive communication, business value reviews, and account health monitoring.
• Serve as a subject matter expert on Aspire products, upgrades, migrations, training materials, and service programs.
• Create client success plans covering critical success factors, success metrics, risks, and recommendations.
• Develop case studies, KPIs, and retention and churn metrics while monitoring account performance.
• Coordinate with Implementation, Training, Sales, Aspire Care, and Product teams to resolve issues, transition clients, identify expansion opportunities, and communicate feedback.

Requirements

• Bachelor’s degree in business or a related field.
• Three to five years of experience in B2B account management or client success; SaaS experience is strongly preferred.
• Ability to articulate client vision, strategy, and plans and work effectively in a matrixed environment.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Strong verbal and written communication skills, including the ability to influence and advocate for clients at business owner and executive levels.
• Ability to anticipate change, adjust priorities, manage escalations, and work independently and collaboratively.

Culture & Benefits

• Fully remote work with flexible time off and support for autonomous work.
• Learning and development opportunities, structured onboarding, leadership training, and recognition programs.
• Company-paid medical, dental, and vision insurance, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption support, plus maternity services.
• Pet insurance, legal advisory services, financial planning tools, and other wellbeing benefits.
• Recruitment may use automated and AI-assisted tools for process support, but hiring decisions are made by the hiring team.