Manager, Credit and Collections MA (Hybrid Schedule)

Location: Westwood, Massachusetts, United States; hybrid schedule with at least three days per week in the office, including Tuesdays and Wednesdays. Employees must be able to work up to five days in the office when required.

Annual salary: $149,920.00–$166,580.00, plus potential incentive.

Company

hirify.global operates gas and electric customer services and related utility operations.

What you will do

• Manage credit and collections strategies across operating companies to optimize cash flow, reduce bad debt, and improve aging, write-off, and recovery performance.
• Develop, standardize, implement, and administer credit and collections policies and programs for residential and commercial gas and electric customers, primarily in Massachusetts.
• Monitor regulations, legislation, rate case proposals, and Authority orders; recommend changes and maintain compliance with legal and regulatory requirements.
• Represent credit and collections in regulatory proceedings by preparing testimony, responding to discovery requests, engaging stakeholders, and appearing before regulatory agencies.
• Lead teams through workforce planning, hiring, performance management, employee development, and administration of collective bargaining agreements.
• Oversee bankruptcy activities, vendor relationships, budgets, technology initiatives, KPIs, operational reporting, and customer assistance programs.

Requirements

• Bachelor’s degree in business administration with a major in accounting, finance, economics, an equivalent discipline, or equivalent experience.
• 10 or more years of experience in credit and collections and/or customer service, including 3–5 years of supervisory experience.
• Knowledge of utility credit and collection regulations, statutes, accounting practices, systems, and reporting systems.
• Ability to work effectively under severe time constraints and use desktop applications including Word, Excel, and PowerPoint.
• Strong communication, interpersonal, strategic leadership, and cross-functional collaboration skills.
• Applicants must be able to work in the United States and do not qualify for immigration-related sponsorship.

Nice to have

• Experience with SAP.
• Advanced degree.

Culture & Benefits

• Hybrid work arrangements are available based on role responsibilities, operational needs, and team dynamics.
• Benefits include a competitive total rewards program and potential incentive eligibility.
• Work emphasizes accountability, employee engagement, safety, customer focus, teamwork, and continuous improvement.
• Employees may receive emergency restoration assignments requiring work outside normal responsibilities, hours, or location.