Bilingual Inbound Contact Rep (Healthcare)

Location: Remote nationwide within the United States; occasional travel to hirify.global offices for training or meetings may be required. Schedule falls between 8 a.m. and 11 p.m. EST, Monday–Friday.

Salary: $39,000–$49,400 per year

Company

hirify.global is a U.S. healthcare and insurance company providing insurance and healthcare services to Medicare, Medicaid, individual, family, military, and community customers.

What you will do

• Respond to customer inquiries about benefits, programs, resources, and member services.
• Provide professional support in English and Spanish through phone, digital, and written channels.
• Document customer interactions, concerns, inquiries, and transactions accurately.
• Resolve customer issues using established policies, procedures, and best practices.
• Escalate unresolved issues and ensure appropriate follow-up.
• Manage priorities independently while exercising sound judgment in a fast-paced environment.

Requirements

• At least 3 years of professional customer service experience.
• Bilingual English and Spanish proficiency, including verbal and written communication; a language proficiency assessment may be required.
• Strong customer service, problem-solving, communication, attention-to-detail, and documentation skills.
• Ability to use computers and navigate multiple applications simultaneously.
• Ability to manage multiple priorities with minimal supervision.
• Dedicated home workspace and internet service with at least 25 Mbps download and 10 Mbps upload speeds; the workspace must protect member PHI/HIPAA information.

Nice to have

• Contact center, customer support, member services, or other customer-facing experience.
• Healthcare, insurance, benefits, or regulated-industry experience.
• Experience handling complex customer inquiries and issue resolution.
• Post-secondary education, professional training, certifications, or equivalent experience.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability coverage, life insurance, and wellness-focused benefits.