Employee Support Specialist (Global Mobility & Immigration)

Location: Remote, Canada

Company

hirify.global is a publicly traded technology company headquartered in Boston and operating as a regulated gaming company.

What you will do

• Own Global Mobility, Immigration, and Leave Support cases from intake through resolution.
• Guide employees and managers through eligibility, timelines, documentation requirements, and next steps.
• Manage case milestones, service-level agreements, documentation, reporting, and records in Workday, JustAsk, and other case management platforms.
• Coordinate handoffs with Benefits, Human Resources, Payroll, Legal, immigration counsel, vendors, and third-party administrators while retaining ownership of employee communication.
• Escalate complex policy, compliance, accommodation, and legal matters to the appropriate subject-matter experts.
• Identify recurring questions and contribute to knowledge management, reporting, process improvement, and automation.

Requirements

• At least 3 years of experience in Human Resources Operations, Employee Services, Global Mobility, Immigration, Benefits, Leave Administration, Employee Relations, or a related People function.
• Experience managing sensitive, complex, multi-stakeholder employee cases while handling confidentiality, multiple priorities, and service-level commitments.
• Working knowledge of Global Mobility and Immigration processes and/or Leave of Absence programs, including FMLA, ADA, disability, state leave, and paid leave programs.
• Ability to explain complex policies and processes clearly, empathetically, and professionally while balancing employee advocacy with policy and compliance requirements.
• Strong collaboration, communication, organization, analytical thinking, and continuous improvement skills.
• Experience with HR information systems and case management platforms such as Workday and JustAsk.

Culture & Benefits

• AI and emerging technology are used to improve employee and customer experiences, operations, and decision-making.
• Work involves collaboration across HR, Benefits, Payroll, Legal, immigration, vendors, and third-party administrators.
• A gaming license issued by the appropriate state agency may be required as a condition of employment; guidance is provided when applicable.
• Equal employment opportunities are provided without discrimination.