Principal Product Manager (L6)

Location: Remote within Canada, Alberta, or Toronto

Salary: CA$250,000–CA$300,000 annual total compensation, including base salary, equity, and potential incentives.

Company

hirify.global is a travel platform and fintech provider powering consumer and B2B travel products through its app, website, and hirify.global Technology Solutions.

What you will do

• Own the roadmap for the customer-facing conversational agent across chat and voice, including intent coverage, conversation design, and embedded partner interfaces.
• Lead enterprise partner discovery, requirements shaping, implementation, onboarding, and launch decisions.
• Make daily design decisions, creating flows and wireframes in Figma and partnering on high-fidelity production assets.
• Build prototypes with AI coding tools to test conversation flows and interface concepts.
• Define quality standards for resolution rate, containment, escalation correctness, and conversation quality.
• Specify agent behavior, tone, guardrails, escalation policies, and edge cases, then iterate using production conversation data.

Requirements

• 8+ years of product management experience, including principal- or lead-level ownership of a customer-facing product.
• Experience with conversational AI, customer experience automation, or a related field.
• Design fluency with the ability to create flows and basic mocks independently in Figma.
• Enough coding experience to build working prototypes and hands-on experience shipping web front ends.
• Deep enterprise partner-facing experience, including requirements and launch decision-making.
• Data-driven experience with customer service and automation metrics, plus familiarity with LLM products, prompt and behavior design, AI quality practices, and failure modes.

Culture & Benefits

• Remote work with access to coworking spaces and a work-from-home stipend.
• Equity opportunities, comprehensive insurance coverage, telemedicine services, and an RRSP plan.
• Unlimited PTO, generous parental leave, and a travel stipend.
• Entrepreneurial culture, open communication, and small teams with broad impact.