14 часов назад
Partner Support & QA Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Partner Support & QA Specialist (SaaS/event technology): Providing first-line technical support and onboarding for USA and LATAM partners while testing web and mobile applications, with an accent on structured troubleshooting, bug reproduction, and cross-functional collaboration. Focus on validating fixes, documenting evidence, improving partner workflows, and maintaining product quality during UK afternoon and evening coverage.
Location: Remote, UK-based, primarily 2:00pm–10:00pm UK time; occasional in-person team meetups at least twice per year
Company
Premium presents an opportunity with Nuweb Group, a global event technology partner building ticketing infrastructure for ticketing providers and event organisations.
What you will do
- Provide first-line support to USA and LATAM partners through ticketing systems, email, and calls.
- Explain product features, workflows, configuration options, and operational best practices.
- Troubleshoot issues, reproduce bugs, gather evidence, document findings, and escalate technical problems to developers.
- Support partner onboarding through system walkthroughs, training sessions, documentation, and knowledge-base improvements.
- Assist with manual testing of web and mobile applications, execute test cases, and validate bug fixes.
- Identify usability gaps and opportunities to improve partner workflows, adoption, and product quality.
Requirements
- At least 2 years of experience in SaaS product support, technical support, or a similar role.
- Experience with manual software testing, issue reproduction, bug documentation, and troubleshooting.
- Strong written and verbal communication, analytical thinking, organisation, and attention to detail.
- Experience collaborating with Product, QA, and Engineering teams.
- High proficiency in Google Workspace, Microsoft Office Suite, and project management tools.
- Comfort working independently during UK afternoon and evening hours.
Nice to have
- Native or fluent-level Spanish and English, written and spoken.
- Familiarity with ticketing or event technology platforms.
- Knowledge of HTML, JavaScript, and CSS.
- Experience with Linear, Jira, Zendesk, or similar tools.
- Previous onboarding or product training experience.
Culture & Benefits
- Remote-first working environment with flexible arrangements.
- 24 days of holiday plus bank holidays, increasing with tenure.
- Competitive salary and role progression opportunities.
- Learning and development opportunities.
- Occasional in-person team meetups, at least twice per year.
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