Client Care Advisor (Healthcare)

Location: Chicago, Illinois, United States. The role requires approximately 75%+ field travel across DuPage, Will, Lake, and Cook Counties, reliable transportation, and flexibility for occasional evenings and weekends.

Annual on-target earnings: $80,000–$88,000, including 20% tied to uncapped monthly commission.

Company

hirify.global develops technology, tools, and services that support aging care and helps Home Instead deliver in-home care for older adults.

What you will do

• Conduct consultations that identify client needs, urgency, and readiness, then guide families toward timely care decisions.
• Coordinate service starts, align expectations, arrange care setup, and mitigate onboarding risks.
• Maintain ongoing relationships through reassessments, care plan adjustments, and quality visits.
• Partner with scheduling, operations, and Care Professionals to support consistent service delivery.
• Manage client portfolios using data and systems, track performance, and maintain accurate documentation.
• Support referral relationship growth and the local market reputation as needed.

Requirements

• At least 1 year of experience in a consultative, client-facing role such as healthcare, senior care, social work, or care coordination.
• Ability to guide clients through decisions and deliver measurable outcomes such as conversion, retention, or service adoption.
• Strong relationship management skills and experience adapting support to evolving client and family needs.
• Experience leading structured discovery, needs-assessment, recommendation, and next-step conversations.
• Ability to collaborate cross-functionally, resolve execution challenges, and maintain operationally accurate records.
• Ability to spend approximately 75% of time in the field, with reliable transportation and flexibility for occasional evenings and weekends.

Nice to have

• Experience working with older adults and families.
• Background in Healthcare Administration, Social Work, Gerontology, or a related field.

Culture & Benefits

• Work directly with clients in company-owned Home Instead markets.
• Contribute to testing new ideas, refining processes, and developing care-delivery best practices.
• Work in a fast-moving environment focused on integrity, compassion, client outcomes, and service quality.
• Participate in hands-on work that influences how care operations and consultations evolve at scale.