Performance Management Engineer II (HFC)

Location: Anchorage, Alaska, United States; remote eligible with restrictions. The role may require shifts, extended hours, weekend work, travel throughout Alaska, driving, and emergency after-hours availability.

Company

hirify.global provides critical telecommunications and network services to Alaskans in a 24/7 operating environment.

What you will do

• Monitor network systems, business services, and service assurance elements for KPI and SLA compliance.
• Gather, trend, and analyze performance and capacity data to identify degradation, irregularities, overutilization, and risks before customer impact.
• Forecast network capacity and recommend carrier additions, cell splitting, node segmentation, and other network improvements.
• Design, optimize, and support HFC access networks, including fiber distribution, coaxial plant, RF components, and DOCSIS broadband services.
• Analyze RF metrics such as CER, SNR, MER, ingress, egress, and return-path noise, and implement corrective actions.
• Support CMTS and CCAP platforms, troubleshoot service-impacting issues, generate tickets for critical alarms, and coordinate resolution with operations, construction, and field engineering teams.

Requirements

• Professional experience engineering HFC networks in a cable or broadband environment.
• Strong knowledge of DOCSIS standards, CommScope NXT, RF theory, and HFC plant design principles.
• Experience with CMTS/CCAP platforms, HFC monitoring tools, network performance analysis, packet capture technologies, Wireshark, and TCPDump.
• Knowledge of telecommunications KPIs, RAN and Core technologies, UMTS, CDMA, LTE, VoLTE, and 5G, plus RF performance engineering.
• High school diploma or equivalent, a bachelor's degree in computer science, information technology, or a related field, and at least four years of relevant wireless telecommunications experience.
• Valid driver's license, proof of insurance, satisfactory driving record, and successful completion of a defensive driving course.

Nice to have

• Experience with large-scale or geographically dispersed HFC networks, DOCSIS 3.1/4.0, high-split or mid-split architectures, and node segmentation.
• Experience with NetScout, Gigamon, Riverbed, AppResponse, or NetProfiler.
• Knowledge of voice and video protocols, including VoIP, RTP, SIP, SRTP, IP multicast, and RTMP.
• Telecommunications certifications such as CCNA, CCNP, CISSP, JNCIA, JNCP, or equivalent.

Culture & Benefits

• Full-time position with day-shift scheduling.
• Work may take place in an office, home office, or virtual setting subject to remote-work policies.
• Participation in a collaborative environment serving Alaskan communities and critical public services.
• Equal-opportunity employment and a workplace that values diverse perspectives.