Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Location: Houston, Texas, United States, or Lehi, Utah, United States. A hybrid schedule of 3 days in the office and 2 days working from home is required for employees within commuting distance; remote work may be considered outside commuting distance. Training requires 100% attendance Monday-Friday, 9 am-6 pm MT for 8 weeks, starting October 5.

Pay rate: $18.50 USD/hour

Company

hirify.global provides a SaaS platform that supports supplier compliance workflows and documentation management.

What you will do

• Guide suppliers through hirify.global products, platform navigation, task completion, and compliance workflows.
• Manage assigned supplier accounts, build trust-based relationships, and support supplier success.
• Monitor supplier progress and follow up on outstanding compliance tasks.
• Verify insurance certificates, safety documentation, and other technical or regulatory documents.
• Record inquiries, complaints, and feedback in internal systems such as Salesforce.
• Resolve customer requests, escalate issues, handle complaints, and document product defects or usability gaps.

Requirements

• Full fluency in French and English, verbally and in writing.
• 1-2 years of customer service experience, preferably in a SaaS or cloud-based environment.
• Strong written and verbal communication skills, attention to detail, and the ability to multitask.
• Proficiency with desktop productivity tools such as Word and Excel.
• Ability to learn new software systems and business processes.
• Regular and predictable attendance; a bachelor's degree is preferred, while an associate degree is considered.

Culture & Benefits

• Hybrid work schedule for employees located within commuting distance of an office.
• Remote work may be considered for employees outside commuting distance.
• Customer interactions should be respectful, fair, knowledgeable, professional, and empathetic.
• Work includes collaboration with internal departments to resolve customer needs.