Partner Support Specialist (Ecommerce)

TL;DR

Partner Support Specialist (Ecommerce): Supporting the health of the partner ecosystem and strengthening daily operational relationships with luxury boutiques and brands with an accent on technical queries and operational KPI monitoring. Focus on driving partner satisfaction and identifying process improvements to ensure efficiency at scale.

Location: Hybrid in Porto, Portugal

Company

A global platform for luxury fashion connecting creators, curators, and consumers.

What you will do

• Act as the main point of contact for partners regarding daily operational and technical queries.
• Provide high-quality support across multiple communication channels with speed and efficiency.
• Monitor operational KPIs, identify behavioral trends, and proactively seek solutions for recurring issues.
• Collaborate with internal departments to ensure top-tier service delivery to all customers.
• Establish process standards and best practices to guarantee consistency and efficiency at scale.
• Advocate for the partner's voice within the organization to drive value for the partner ecosystem.

Requirements

• Experience in a service environment, preferably B2B.
• Fluent written and spoken English.
• Strong problem-solving and negotiation skills.
• Proficiency in IT systems, including Microsoft Excel and PowerPoint.
• Availability for flexible working hours, including weekends or early/late hours based on partner needs.
• Organized and detail-oriented approach.

Culture & Benefits

• Inclusive environment that welcomes differences and empowers individuality.
• Dynamic workplace located in a vibrant business hub in Porto.
• Opportunity to connect and network with a large community of tech professionals.
• Positive corporate culture focused on operational excellence and luxury experiences.