B2B Operations Specialist

Location: Porto, Portugal; Workplace: Hybrid

Company

hirify.global operates a partner service function supporting luxury brand partners with operational and technical issues.

What you will do

• Act as the primary contact for partners on order, returns, system, and customer service queries.
• Monitor and analyze partner operational KPIs to identify trends, root causes, and systemic bottlenecks.
• Handle complex technical and operational escalations and convert technical friction into actionable product feedback.
• Use AI tools and automated workflows to streamline recurring queries and improve partner self-service.
• Partner cross-functionally to represent partner needs and influence operational standards.
• Define, document, and scale operational frameworks that improve partner autonomy, efficiency, and satisfaction.

Requirements

• Experience in B2B operations, e-commerce operations, or technical account management.
• Experience managing complex enterprise or vendor relationships.
• Ability to explain complex technical concepts clearly to partners and internal teams.
• Analytical mindset with experience using data visualization tools and identifying root causes.
• Curiosity about technology stacks, APIs, AI tools, and workflow automation.
• Strategic troubleshooting skills and adaptability in a fast-paced, evolving environment.

Culture & Benefits

• Hybrid and flexible working environment.
• Health insurance covering the whole family and additional well-being resources.
• 25 days of annual leave above the statutory allowance, plus two Caring Days per year.
• Boomerang sabbatical program after five years of service.
• Training opportunities, free LinkedIn Learning access, and a flexible benefits program.