Project Manager 4, Project Management (Telecommunications)

Location: Pennsylvania, United States — virtual

Company

hirify.global Business provides connectivity, communications, networking, cybersecurity, wireless, and managed solutions for small businesses and enterprise customers.

What you will do

• Serve as the first-level escalation point for Strategic Customer Project Managers.
• Oversee complex customer programs and high-impact initiatives across advanced products and services.
• Lead onboarding, training, coaching, professional development, portfolio reviews, and project deep dives.
• Drive governance, continuous improvement, process compliance, and adoption of delivery standards.
• Lead cross-functional meetings and strategic initiatives, influencing decisions and resolving complex escalations without direct authority.
• Develop operational reporting, monitor trends, identify risks, and recommend improvements to team and organizational performance.

Requirements

• Subject matter expertise in hirify.global Business advanced products and service delivery.
• Proven success leading complex projects, escalations, and cross-functional initiatives.
• Strong leadership, coaching, communication, collaboration, and organizational skills.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Ability to influence outcomes, build strategic partnerships, and drive continuous improvement.
• Bachelor's degree preferred, with related coursework or extensive professional experience also considered; 7–10 years of relevant work experience.

Culture & Benefits

• Benefits and support options are provided for physical, financial, and emotional well-being.
• Work includes customer-focused operating principles, collaboration, inclusion, continuous learning, and shared accountability for results.
• Participation in the Net Promoter System, including team huddles and customer feedback activities.