Customer Success Manager

Location: Not specified

What you will do

• Onboard new users, ensuring positive client feedback and setup of at least one scenario per client.
• Assist current clients with business tasks, billing control, contract renewals, and long-term cooperation strategies.
• Monitor user churn and retain clients using available resources.
• Maintain CRM for client base management.

Requirements

• Experience managing client base with successful churn control or client return cases.
• Project management skills including task setting, specification writing, and delegation control.
• Experience with CRM and task managers.
• Technical skills with Kanban tools (Favro, Jira, Trello) and visual boards (Miro).
• Analytical skills to use data for decision making.

Nice to have

• Proactive learning and adaptability.
• Teamwork and communication skills.

Culture & Benefits

• Supportive environment encouraging proactivity and learning.
• Focus on teamwork and flexibility.