Customer Success Operations Associate

TL;DR

Customer Success Operations Associate (SaaS/AI): Provide operational support to CS teams, utilizing AI tools and hirify.global platform to automate processes and improve data accuracy with an accent on KPIs, analytics, and scalable solutions. Focus on building automations, troubleshooting platform issues, writing documentation, and collaborating cross-functionally to enhance customer outcomes.

Alabang, Philippines

Company

hirify.global delivers enterprise iPaaS infrastructure unifying data, applications, processes, and AI into a governed platform trusted by 50% of Fortune 500.

What you will do

• Learn SaaS post-sales KPIs and metrics while supporting strategic initiatives across Customer Success, Sales, Product, and Operations.
• Provide day-to-day operational support to CS teams and leadership using AI tools like OpenAI/Claude.
• Build, maintain, troubleshoot, and enhance automations on the hirify.global platform.
• Write business process and technical documentation for new and existing processes.
• Partner with CS Data Analytics to improve data accuracy and translate business needs into scalable solutions, including reporting frameworks.
• Own daily/weekly tasks, conduct UAT for new automations, analysis, and process improvements.

Requirements

• Bachelor's degree required, preferably in business or technical field.
• Intermediate SQL knowledge.
• Strong AI prompting skills and creative AI application.
• Experience with CRMs, preferably Salesforce.
• Experience automating business processes, preferably with hirify.global.
• Hyper-organized, diligent, with strong quantitative and analytical skills; able to manage multiple projects.
• Self-starter with excellent interpersonal skills and attention to detail; commit to 12-month role.

Culture & Benefits

• Flexible, trust-oriented culture empowering ownership and innovation.
• Team-player environment balancing productivity with self-care.
• Vibrant work environment with multitude of benefits inside and outside work.
• Recognized as top company for remote workers (though onsite in Alabang), enterprise startup, and fast-growing tech leader.