Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS/Delivery): Managing post-sales onboarding and software implementations for global customers with an accent on project delivery and platform configuration. Focus on coordinating internal teams, translating business requirements into platform workflows, and ensuring successful go-live through hyper-care.

Location: Remote (EU)

Compensation: €70K - €110K

Company

hirify.global provides a subscription commerce platform that automates and unifies workflows from quote to bill for IT distributors and Managed Service Providers (MSPs).

What you will do

• Own post-sales onboarding projects from kickoff through go-live.
• Act as a project manager for customer implementations, coordinating internal teams and stakeholders.
• Lead hands-on configuration, setup, and customization of the platform based on business requirements.
• Deliver customer training sessions and serve as a subject matter expert on the platform.
• Maintain account ownership, manage health issues, and lead Quarterly Business Reviews (QBRs).
• Collaborate with Product and Engineering teams to incorporate customer feedback into the product roadmap.

Requirements

• Must be based in the EU.
• Minimum 5 years of experience in B2B software (ERP, CRM, or SaaS) in a customer success or implementation role.
• Extensive background in managing complex software implementations.
• Strong project management and stakeholder coordination skills.
• Solid understanding of software concepts, including APIs.
• Professional English proficiency.

Nice to have

• Experience with subscription platforms, billing systems, ERP, or commerce-related SaaS.
• Exposure to API-based platforms or system integrations.
• Fluency in German and/or Spanish.

Culture & Benefits

• Full-time remote work environment.
• Opportunity to work with global customers.
• Commitment to diversity and Equal Employment Opportunity.
• Startup culture: pragmatic, adaptable, and broad scope of responsibilities.