Client Operations Manager

Location: Pittsburgh, PA, USA; onsite attendance at assigned accounts and travel to various facilities are required. This is not a remote position.

Salary: $65,000–$75,000 per year.

Company

hirify.global provides client and release-of-information operations for healthcare facilities.

What you will do

• Manage the efficient operation of assigned healthcare facility accounts and support facility revenue goals.
• Coordinate client questions, release-of-information activities, workflow distribution, and service-agreement compliance.
• Prepare dashboards and operational performance reports, analyze results, and monitor productivity, quality, and customer satisfaction.
• Support the selection, interviewing, hiring, training, evaluation, counseling, and termination processes for site personnel.
• Manage onsite staff scheduling, time-off requests, payroll approvals, supplies, and physical coverage across assigned sites.
• Review medical-record requests, validate authorizations, capture and document records, calculate billing, and prepare invoices when needed.

Requirements

• Prior supervisory experience and the ability to communicate effectively with clients, staff, and management.
• Valid driver’s license, safe driving history, and ability to travel to various assigned accounts.
• Knowledge of HIPAA privacy information standards is required.
• RHIT certification or successful completion of an ROI Certification course with a score of at least 85% within 90 days is required.
• Ability to report consistently with minimal unplanned schedule deviations.
• Experience with medical records or healthcare is beneficial; a bachelor’s degree and medical terminology coursework are preferred.

Culture & Benefits

• Work involves collaboration with client management teams and facility contacts.
• Mandatory meetings and training sessions are part of the role.
• Company-related travel expenses and original receipts are submitted through the company process.