Field Customer Support Agent (Energy)

Location: Home based in the UK, with residence required within the W/SW/UB/TW postcodes; travel and overnight stays may be required for training.

Salary: £32,535, rising to £34,957 once fully trained, plus a London allowance of £3,900 or £2,000 depending on home postcode. A reward scheme and optional overtime are also available.

Company

hirify.global is an energy company providing customer support and field debt solutions.

What you will do

• Visit customers, understand their circumstances, and agree appropriate solutions to resolve energy debt.
• Support customers with future payments and ways to reduce energy consumption.
• Identify new tenants through discussions with customers, letting agents, and neighbours while complying with the Data Protection Act.
• Lead warrant teams when required to force entry and exchange or disconnect meters.
• Record job information using paperwork and electronic equipment.

Requirements

• Previous experience in a customer-facing role and a genuine desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills and confidence using a smartphone and tablet.
• Residence within the W/SW/UB/TW postcodes and willingness to travel, including overnight stays for training when required.
• A full valid UK or EU driving licence, preferably clean and with no more than six points.
• Access to broadband at home for uploading daily data.

Nice to have

• Experience or interest in installing PAYG meters.

Culture & Benefits

• Permanent full-time employment with flexible working, independence, and optional overtime.
• Company vehicle, fuel card, smartphone, tablet, body-worn camera, tools, and uniform provided.
• 26 days of annual leave plus bank holidays, pension, life cover, bonus opportunities, and flexible benefits.
• Parental leave and fertility- and menopause-friendly support.
• Development programmes, inclusive talent networks, and adjustments for disabled applicants.

Hiring process

• Successful candidates must complete a basic DBS check conducted by hirify.global through a third-party provider.