Field Customer Support Agent - Kent & South East London

TL;DR

Field Customer Support Agent - Kent & South East London (Energy Customer Support): Helping energy customers resolve debts, arrange future payments, and reduce energy consumption with an accent on face-to-face service, negotiation, and field operations. Focus on identifying tenants, handling meter exchanges or disconnections with warrant teams, and accurately recording customer and job information.

Location: Home based in the UK, with field work within DA, BR, ME, TN or CT postcode areas. Travel and overnight stays may be required during training.

Salary: £32,535, rising to £34,957 once fully trained, plus a London allowance of £3,900 or £2,000 depending on home postcode, and monthly electric and broadband allowances.

Company

hirify.global provides energy services and customer support across the United Kingdom.

What you will do

• Help customers understand and resolve energy debts and agree appropriate payment solutions.
• Support customers in making future payments and reducing energy consumption.
• Identify new tenants through face-to-face discussions, letting agents, and neighbours while complying with the Data Protection Act.
• Lead warrant teams when required to force entry and exchange or disconnect meters.
• Record visit and job information using paperwork and electronic equipment.

Requirements

• Previous experience in a customer-facing role and a genuine desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills and confidence using smartphones and tablets.
• Live within a DA, BR, ME, TN or CT postcode area in the UK.
• Hold a full valid UK or EU driving licence, preferably clean and with no more than six points.
• Have broadband access at home for uploading daily data.

Culture & Benefits

• Permanent full-time employment with flexible working, optional overtime, and substantial independence in the field.
• Company-provided smartphone, tablet, body-worn camera, tools, uniform, vehicle, and fuel card.
• Reward scheme with additional earning opportunities after training.
• 26 days of annual leave plus bank holidays, pension, life cover, bonus opportunities, and flexible benefits.
• Family-friendly policies, parental leave, fertility and menopause support, and workplace adjustments for disabled applicants.
• Development programmes and potential training to install PAYG meters.

Hiring process

• Successful candidates must complete a basic DBS check conducted by hirify.global through a third-party provider.