Account Manager (Fintech)

Location: Hong Kong, Hong Kong, Hong Kong; on-site

Company

hirify.global is a fast-growing fintech providing online payments and financial services for brick-and-mortar businesses.

What you will do

• Build trusted relationships with decision-makers and executives across strategic enterprise accounts.
• Serve as the escalation point for complex client issues and coordinate timely solutions with internal teams.
• Understand client needs, align products and services with business goals, and identify upselling and cross-selling opportunities.
• Collect and analyze client feedback, sharing actionable insights with Product and Technology teams.
• Report on account management performance and client satisfaction metrics.
• Support client onboarding by addressing technical and operational challenges, conducting training, and helping clients maximize product value.

Requirements

• 5–10 years of experience managing enterprise-level B2B key accounts in complex environments.
• Professional experience in fintech, SaaS, or payment services.
• Strong interpersonal, communication, problem-solving, and prioritization skills.
• Proficiency in Google Workspace, Microsoft Office, and CRM software.
• Flexibility to work across time zones in support of a global team.
• Fluent English, Mandarin, and Cantonese required.

Nice to have

• Experience working with retail, food and beverage, or hospitality businesses.

Culture & Benefits

• Opportunity to contribute to a rapidly growing global company.
• Competitive salary and benefits package.
• Career growth opportunities in leadership and strategy.
• Collaborative and inclusive work environment.