Student Success Officer

Location: London and Harrow, United Kingdom; onsite, shift-based work across campus opening hours and potentially multiple sites.

Salary: £26,500 per year

Company

hirify.global is an independent higher education provider offering flexible and inclusive learning across multiple London campuses.

What you will do

• Staff the reception desk and provide customer service to students, staff, and visitors.
• Handle student queries from first contact through resolution, provide guidance, manage correspondence, and liaise with relevant teams.
• Support daily campus operations, including class monitoring, room and resource readiness, records, emails, and campus checks.
• Coordinate facilities issues, repairs, maintenance requests, events, room preparation, and operational activities.
• Maintain health and safety folders, incident logs, compliance records, and building-check documentation.
• Act as a first aider and fire marshal, following fire, lockdown, and incident escalation procedures.

Requirements

• Customer service experience and confidence communicating with students and staff, including in challenging situations.
• Strong organisation, prioritisation, reliability, and ability to work at pace while managing multiple queries.
• Accurate record keeping and confidence using internal systems.
• Proficiency with Microsoft packages.
• Right to work in the United Kingdom and successful completion of pre-employment checks, including a criminal records check, two references, ID, and education verification.
• Availability for rota-based shifts across campus opening hours, including evenings and weekends.

Nice to have

• Experience in further or higher education.
• Front-of-house reception, campus operations, or student services experience.
• Experience with Microsoft Dynamics or Power Automate.

Culture & Benefits

• Health benefits and life assurance plans.
• Salary sacrifice schemes for pension, cars, and cycle to work.
• Annual leave benefits, including holiday purchase, additional Christmas leave, and carry-over leave.
• Employee Assistance Plan and 24/7 access to GPs.
• Employee discounts for gyms, shopping, and cinemas.