Change & Communications Manager (AI)

Location: Hybrid, located near one of the European offices in Barcelona, Spain; Lisboa, Portugal; Leiden, Netherlands; Copenhagen, Denmark; or London, UK.

Company

hirify.global is an ecosystem of more than 60 PaaS and SaaS brands operating across 22 European countries and serving SMB customers with online business services.

What you will do

• Develop and execute the change management approach for the AI Customer Care programme.
• Assess change impacts, stakeholder needs, and readiness across brands and teams.
• Build scalable adoption, enablement, training, and feedback approaches while adapting them to local needs.
• Identify resistance and adoption barriers and develop actions to address them.
• Own programme communications, messaging, FAQs, training materials, and updates for senior leaders, managers, and frontline teams.
• Work with brand teams to keep communications relevant and aligned with the overall programme.

Requirements

• At least 2 years of demonstrable experience in change management and communications.
• Hands-on experience delivering change planning, stakeholder engagement, communications, training, or adoption activities.
• Experience in technology, digital, or transformation environments and a strong interest in technology.
• Ability to independently develop change frameworks, approaches, and materials in a new or evolving environment.
• Excellent communication, stakeholder management, empathy, confidence, and organisational skills.
• Must be located near one of the listed European offices and provide proof of eligibility to work in the country of application.

Nice to have

• Change certification such as Prosci or ADKAR.
• Experience with AI adoption or contact centre transformation.
• Multi-brand or multi-market communications experience.

Culture & Benefits

• Hybrid work near a European office.
• Work across multiple brands and markets on an AI-powered customer care programme.
• Inclusive environment built around respect, openness, trusted collaboration, and diversity.
• No relocation package or visa sponsorship is available.
• Commitment to environmental and social sustainability through ESG initiatives.