Resilience Monitoring & Reporting Expert (AI)

Location: Hybrid/remote role based in Bucharest, Romania

Company

hirify.global provides payment and transaction technology used by banks, merchants, and millions of end-users worldwide.

What you will do

• Monitor the full lifecycle of major incidents and problems across technology platforms.
• Track root-cause analyses, corrective actions, preventive actions, residual risks, and mitigation effectiveness.
• Consolidate operational data into a centralized source of truth and identify systemic incident and problem patterns.
• Define data-quality controls, sanity checks, alerts, and remediation processes to protect KPI integrity.
• Build, maintain, and automate tiered reporting for executives and operational teams, including performance and action-closure reporting.
• Apply AI and advanced analytics to anomaly detection, reporting automation, predictive analysis, and near-real-time monitoring.

Requirements

• Solid experience in incident and problem management within a complex IT operations environment.
• Strong analytical and data skills, including operational-data consolidation and anomaly identification.
• Experience with reporting and data visualization, ideally using Power BI.
• Working knowledge of ITSM processes and the ITIL framework.
• Critical, fact-based approach with the ability to challenge findings and escalate blockers constructively.
• Excellent communication skills for engaging both C-level and technical audiences, with strong attention to audit evidence and data integrity.

Nice to have

• Hands-on experience applying AI to incident, problem, or reporting use cases.
• Experience automating reporting pipelines and data-quality checks.
• Knowledge of database validation, querying, profiling, predictive analytics, modelling, or near-real-time monitoring.
• Knowledge of payments or financial services, including regulatory requirements such as DORA.
• Familiarity with ITSM tools such as ServiceNow and experience improving ITSM process maturity.

Culture & Benefits

• Work in a global payments technology organization with colleagues across five continents.
• Empowering environment focused on innovation, collaboration, and continuous learning.
• Extensive training opportunities and career development support.
• Equal opportunity employment with a commitment to a diverse and inclusive workplace.