Customer Success Manager (SaaS)

Location

Location: San Francisco or New York City, United States

Company

Startup with 65+ employees, serving 100 million+ developers annually and backed by A16Z and Salesforce Ventures.

What you will do

• Own customer relationship from deal close through go-live and first 14 days post-launch.
• Perform migration scoping pre-sales to define clear deliverables.
• Modify customer documentation repos including scripts, API specs, and React components.
• Advise customers on onboarding best practices and troubleshoot technical issues.
• Define timelines, identify blockers, and create go-live plans.
• Manage migration vendor partners and drive continuous onboarding process improvements.

Requirements

• Location: Must be based in San Francisco or New York City
• 2+ years in customer-facing post-sales or technical program management roles.
• Experience managing multiple technical B2B SaaS projects concurrently.
• Strong technical foundation including frontend development and coding skills.
• Excellent communication skills for technical and non-technical audiences.
• Ability to work independently and solve problems in ambiguous environments.

Culture & Benefits

• Competitive compensation and equity.
• 20 days paid time off annually.
• 401k or RRSP retirement plans.
• $420/month wellness stipend.
• Full coverage for health, dental, and vision insurance.
• Free transportation and meals.
• Annual team offsite events.