Customer Success & Solutions Manager (SaaS)

Location: 291 Fairfield Ave, Fairfield, New Jersey, USA

Salary: USD 95,000–115,000 per year

Company

hirify.global provides inspection, verification, testing, and certification services across multiple industries through a global network of offices and laboratories.

What you will do

• Partner with Sales to demonstrate digital product capabilities and support customer solution evaluations.
• Lead customer onboarding, training, configuration, adoption, and engagement activities.
• Coordinate implementations, integrations, and data exchange requirements with customers and internal teams.
• Build customer relationships and advise customers on achieving ongoing value from digital products.
• Collect customer needs, enhancement requests, and product feedback for Product Management.

Requirements

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar customer-facing role.
• Experience with software, SaaS platforms, digital products, or technology-enabled services.
• Ability to deliver product demonstrations, onboarding sessions, and training to business and technical audiences.
• Technical aptitude with integrations, data flows, APIs, and related concepts.
• Strong communication, relationship-building, organization, and project management skills.

Culture & Benefits

• Medical, dental, and vision insurance.
• Life insurance and employee assistance programs.
• 401(k) with company match and immediate vesting upon enrollment.
• Online and classroom training, development opportunities, and tuition reimbursement.
• Paid time off and family leave.