Virtual Assistant - Rental Operations & Customer Support (Automotive)

Location: Remote; must overlap core Houston business hours (Central Time)

Company

hirify.global is hiring for its B2B LATAM department to support rental operations and customer service.

What you will do

• Respond to inbound driver leads, qualify applicants, verify documents, and review background and DMV checks.
• Schedule vehicle pickups, guide approved drivers through rental agreements, and manage renewals, extensions, and termination paperwork.
• Set up and monitor recurring rental payments and deposits, send invoices and receipts, follow up on late payments, and manage payment plans and refunds.
• Provide customer support by phone, text, email, and chat, resolving issues and escalating matters when needed.
• Coordinate vehicle pickups, returns, swaps, maintenance requests, and availability with the Fleet Coordinator.
• Maintain compliance records, CRM and Notion data, SOPs, and weekly reports on rentals, fleet utilization, payments, and balances.

Requirements

• At least 2 years of experience as a virtual assistant, operations specialist, or customer service professional.
• Excellent written and spoken English for customer-facing communication.
• Strong organization, attention to detail, reliability, and ability to work independently.
• Experience with Notion, GoHighLevel or a similar CRM, Google Workspace, e-signature platforms, and payment processors.
• Reliable internet, a quiet workspace, and availability overlapping Central Time business hours.

Nice to have

• Experience with billing, collections, or subscription and recurring payments.
• Familiarity with Uber, Lyft, DoorDash, or similar rideshare and delivery platforms.
• Experience documenting or building SOPs and workflows.

Culture & Benefits

• Remote, full-time work with substantial ownership over rental operations.
• Close collaboration with the VP of Operations and Fleet Coordinator.
• Opportunity to help build and document the systems running the business.
• Success is measured through fast driver onboarding, complete documentation, timely payment collection, and responsive customer service.