Customer Support Specialist

Location: Must be based in Vietnam

Company

hirify.global is a global ride-hailing and multi-service platform dedicated to challenging injustice and providing fair pricing for users worldwide.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues, complaints, and process returns efficiently.
• Maintain accurate records of all interactions in the CRM system.
• Update customer information and ensure data integrity.
• Collect and forward user feedback to relevant internal departments.
• Keep customers informed about the status of their inquiries.

Requirements

• Must be fluent in English and Vietnamese (oral and written).
• Ability to work a flexible 2-and-2 rotating schedule.
• Experience working with CRM systems and specialized software.
• Strong attention to detail and ability to handle large volumes of information.
• Professional and polite communication style.
• Proficiency in PC and basic office applications.

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• Opportunities for international experience via the Global Talent Exchange Program.
• Co-financed language courses and internal speaking clubs.
• Participation in company-wide social impact and volunteering projects.
• Collaborative environment with a focus on open communication and growth.

Hiring process

• Talent Acquisition interview.
• Group interview.
• Hiring Manager interview.