SaaS Associate Customer Support Specialist

Location: Remote - UK; Monday through Friday, 10am–7pm BST, with occasional evenings or weekends as needed.

Company

hirify.global provides a SaaS platform that helps organizations manage fleet operations.

What you will do

• Serve as the first point of contact for basic technical support and product-related questions.
• Provide professional, empathetic support for tier 1 tickets through phone and email.
• Explain fleet management software features, functionality, and integrations to customers.
• Investigate complex software issues and collaborate with Support Specialists, subject matter experts, Shift Leads, and Support Engineering.
• Identify improvements to support workflows, documentation, and customer-focused processes.

Requirements

• Previous experience in customer support or technical support, preferably in the software industry.
• Strong analytical, problem-solving, verbal, and written communication skills.
• Ability to explain technical concepts clearly and troubleshoot complex technical issues.
• Customer-focused mindset, strong organization, and ability to prioritize multiple tasks.
• Proficiency with ticketing systems, CRM software, and remote support tools.
• Ability to work the required 10am–7pm BST schedule and occasional evenings or weekends.

Nice to have

• In-depth knowledge of fleet management software and related technologies.

Culture & Benefits

• Remote-friendly work environment.
• Health, dental, and vision coverage options, plus FSA and HSA options.
• Four weeks of paid time off, company holidays, floating holidays, and parental leave.
• 401(k) match, incentive stock options, disability coverage, and wellbeing support.
• Professional development funds, community service funds, and business expense stipends.
• Mac laptop and new-hire equipment stipend.