Customer Architect

Location: Hybrid in Irvine, CA; Austin, TX; Silicon Valley Region; Denver, CO; or SF Bay Area/Northern California

Salary: $160,000–$220,000 per year

Company

hirify.global is a SaaS company providing a centralized cloud platform for restaurant accounting and back-office operations.

What you will do

• Provide weekly reports on Workforce KPIs and quarterly initiative progress to stakeholders, including the CEO.
• Lead onboarding, support, adoption, professional services, and Payroll Operations teams to improve retention and operational efficiency.
• Identify new initiatives, create and refine team KPIs, and optimize the post-sales customer journey.
• Manage at-risk customers, serve as an escalation point, and lead resolutions for project and client issues.
• Mentor managers and develop leaders across a growing Customer Success organization.
• Coordinate with Product, Development, Finance, Sales, and Marketing, using Monday.com, Freshdesk, and Salesforce to track metrics and projects.

Requirements

• 5+ years of experience leading a Customer Success organization in the software industry and exceeding targets.
• 7–10 years of experience supporting and maintaining customers on a SaaS payroll platform.
• Deep knowledge of and demonstrated passion for Payroll and Workforce products.
• Ability to understand technical concepts, derive solutions, and manage complex customer issues.
• Strong organization, analytical, time-management, coaching, and communication skills.
• Ability to travel up to 10%.

Culture & Benefits

• Hybrid work environment with a collaborative, positive, and innovative culture.
• Medical benefits fully paid for employees.
• 401(k) plan with matching and an equity option grant.
• Unlimited paid time off, company holidays, and wellness initiatives.