Sr. Strategy & Operations Analyst, Deal Desk

Location: Remote in the United States; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings.

Salary: $96,640–$120,800 for candidates in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; $102,240–$127,800 for candidates in New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; $113,600–$142,000 for candidates in the San Francisco Bay Area. Additional equity and corporate bonus plan eligibility may apply.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Support Finance, Sales, Legal, Operations, Product, SFDC, and CPQ stakeholders in managing Deal Desk operations.
• Explore and develop AI tools, automate internal workflows, conduct functional testing, remediate bugs, and monitor system results.
• Maintain the global deal model, roadmap documentation, specialized deal models, and cost data quality.
• Manage renewals reporting and gather pricing and discounting insights.
• Operationalize the Global Discount Catalog strategy and maintain dashboards for deal velocity, bottlenecks, and discount trends.
• Create and update enablement resources and Deal Playbooks for global sales teams.

Requirements

• Bachelor’s or Associate’s degree plus at least 3 years of experience in Corporate Finance, FP&A, Strategic Finance, Commercial Finance, or an analytical GTM/Deal Desk role; without a degree, at least 5 years of relevant experience.
• Strong analytical and financial skills, including the ability to explain financial tradeoffs clearly.
• Advanced Excel or Google Sheets skills and experience building financial models, logic formulas, and scenario analyses.
• Knowledge of online sales or document management tools such as Salesforce, Tableau, CLM, and JIRA.
• Must be eligible for remote hiring in the United States; the role is unavailable in California, Connecticut, New Jersey, New York, Pennsylvania, and Washington.

Nice to have

• Experience operationalizing discount and commercial strategies in CPQ, SFDC, or Airtable.
• Experience using AI technologies to modernize workflows.
• Experience managing internal and external partnerships.

Culture & Benefits

• Remote-first work with occasional in-person team, functional, or customer meetings.
• Generous time off, parental and wellness leave, healthcare coverage, and a 401(k) retirement plan.
• Paid sick time, personal time off, and paid parental leave, with offerings varying by location.
• Equal opportunity workplace with support for volunteering and community initiatives.

Hiring process

• Hiring decisions are made through a formal interview process conducted by Twilio employees.
• Artificial intelligence may assist with hiring operations, but interviews are not conducted exclusively through text-based messaging applications.