12 часов назад
Manager, Client Success
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Client Success (SaaS): Leading client success teams and managing account portfolios to improve retention, expansion revenue, client health, and service quality with an accent on team development, operational standardization, and relationship planning. Focus on forecasting renewals and upsells, identifying at-risk ARR, optimizing CRM workflows, and coordinating cross-functional client engagement.
Location: Cebu, Philippines; hybrid work arrangement
Company
provides cloud-based software and services for mission-driven nonprofits and associations, supporting fundraising, learning, events, accounting, community engagement, and association management.
What you will do
- Build and lead a high-performing team of Client Success Managers and Client Success Specialists.
- Allocate resources across the client portfolio and ensure consistent execution of segmentation and engagement plans.
- Monitor client health, NPS, retention risks, engagement, and opportunities for account expansion.
- Coach team members on client conversations, renewal and upsell forecasting, proposals, pricing, and client value.
- Improve standard processes, feedback loops, workflows, reporting, and operational efficiency.
- Collaborate with sales, marketing, product development, service delivery, executive leadership, and teams based in the United States.
Requirements
- 3+ years of account management, client success, customer success, or client experience management experience.
- 2–3 years of team leadership or supervisory experience.
- Bachelor’s degree or equivalent experience.
- Experience with sales opportunities, pipeline management, forecasting, KPIs, retention, and growth programs.
- Strong analytical, problem-solving, communication, stakeholder management, and prioritization skills.
- Proficiency with Office 365, customer success tools, data analysis, reporting, and CRM workflow optimization.
Nice to have
- Salesforce experience.
- Experience with SaaS solutions and client success platforms.
- Low-touch client portfolio management experience.
- Experience in the association or nonprofit sector.
Culture & Benefits
- Hybrid work arrangement in Cebu.
- Medical, dental, and optical benefits including dependents.
- Flexible planned paid time off and sick leave.
- Company-paid life insurance and hazard pay.
- Inclusive, purpose-driven culture with work-life balance and community involvement.
- Employment eligibility in the Philippines is required; visa sponsorship is not provided.
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