Level II Client Success Manager

Location: Remote within the United States; travel to key accounts 15%–20%.

Company

hirify.global, together with CBORD and Transact, provides integrated technology solutions for education, healthcare, senior living, and business campuses, including foodservice, access, payments, mobile credentials, and commerce.

What you will do

• Manage a portfolio of middle-market healthcare food service accounts and build trusted relationships with buyers, influencers, and senior decision-makers.
• Partner with Sales and Implementation to align business goals, expected outcomes, metrics, milestones, and Client Success Plans.
• Develop adoption strategies, lead change management initiatives, and coach clients through new workflows and solutions.
• Identify optimization opportunities through consultation, chairside sessions, training, and web-based or on-site engagements.
• Create and deliver business reviews that demonstrate solution value, progress, challenges, and performance benchmarks.
• Represent the customer internally by partnering with Technical Support and Product Development on issues, feedback, upgrades, beta participation, and new features.

Requirements

• Bachelor’s degree from an accredited four-year college or university.
• 4–6 years of account management experience or 5–8 years in relationship management, customer success, or strategist roles, preferably with a software, hardware, or technology provider.
• Strong relationship-building, presentation, written, oral communication, organization, and follow-up skills.
• Strong technical aptitude with intermediate or advanced knowledge of Word, Excel, PowerPoint, and Outlook.
• Working knowledge of Salesforce.com or a similar CRM system.
• Ability to learn quickly, manage multiple complex matters independently, and adapt to frequent change.

Nice to have

• Experience with hospital operations solutions.
• Experience with decentralized customer accounts and healthcare food service workflows.

Culture & Benefits

• Remote work within the United States with 15%–20% travel to key accounts.
• Employer-paid life insurance, AD&D, and short-term disability coverage.
• Access to voluntary long-term disability, term life insurance, FSA, and commuter benefit plans.
• 401(k) plan with an employer match of $0.50 for each dollar contributed on the first 8% of pay; contributions are immediately fully vested.
• Employee stock purchase plan and paid parental leave.