EMEA Customer Success Manager (AI GRC)

Location: United Kingdom; hybrid remote work with monthly local UK co-working sessions, customer on-sites, and team or company on-sites

Company

hirify.global provides an AI-enabled governance, risk, and compliance platform called Risk Cloud for enterprise customers.

What you will do

• Own end-to-end success, satisfaction, adoption, and measurable value realization for a portfolio of European enterprise accounts.
• Manage account operations autonomously, set delivery priorities, and resolve customer challenges across EMEA time zones.
• Identify upsell and cross-sell opportunities in partnership with Sales and Solutions Engineering.
• Monitor account health, maintain churn and renewal forecasts 2–3 quarters ahead, and execute save strategies for at-risk accounts.
• Translate European regulatory and compliance requirements into Risk Cloud configurations and workflows.
• Build trusted relationships with administrators, program owners, and executive stakeholders while using AI tools and platform intelligence to deliver customer insights.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or another enterprise client-facing role in a B2B SaaS organization.
• Experience managing European accounts and working autonomously in a distributed environment.
• Practical interest and experience with AI tools, automated workflows, and data-driven customer success methods.
• Excellent verbal, written, and presentation skills, including communication with C-suite executives.
• Ability to travel as needed and work across global time zones for customer meetings and on-sites.
• Must be based in and legally authorized to work in the United Kingdom.

Nice to have

• Experience with GRC platforms such as Risk Cloud, AuditBoard, OneTrust, Archer, or ServiceNow GRC.
• Knowledge of European enterprise practices and frameworks including GDPR, NIS2, DORA, ISO 27001, or SOC 2.
• Experience with Planhat, ChurnZero, Salesforce, or equivalent customer success and CRM tools.

Culture & Benefits

• Hybrid workplace with flexibility aligned to role responsibilities and customer delivery.
• Competitive salary, variable compensation, equity, and health and wellness benefits.
• Generous paid holiday, 9 annual bank holidays, and Summer Fridays.
• Career development through LinkedIn Learning, People Leader training, mentorship, and an annual Continued Education Program.
• Inclusive employee resource groups, paid volunteer hours, and company-wide charitable activities.