Customer Operations Intern - Part-time Fall 2026

Location: Raleigh, North Carolina, United States; hybrid with remote work and in-person collaboration at the Raleigh office two days per week on Tuesdays and Thursdays.

Company

hirify.global develops visual collaboration and work acceleration products, including Lucidchart, Lucidspark, and airfocus, used by more than 100 million users worldwide.

What you will do

• Investigate, troubleshoot, escalate, and manage technical user issues and workflows.
• Build technical product expertise and collaborate with Support, Product, and Engineering teams to resolve customer problems.
• Monitor operational metrics and identify opportunities to improve products and support offerings.
• Write Help Center and user education content and engage with users in the Lucid Community.
• Process cancellation, refund, subscription, invoice, payment, and customer dispute requests.
• Communicate with customers clearly and promptly while researching accounts and applying changes to billing processes.

Requirements

• Currently pursuing a Bachelor's degree with strong academic performance.
• Strong ownership, responsibility, written and verbal communication, and problem-solving skills.
• Ability to explain complex technical ideas in clear, accessible language.
• Ability to work independently, cross-functionally, and on multiple initiatives in a fast-paced environment.
• Detail-oriented, organized, collaborative, and solution-oriented approach.
• Availability for hybrid work at the Raleigh office two days per week, Tuesday and Thursday.

Nice to have

• Experience troubleshooting technical issues.
• Experience creating content.
• Basic data analytics or statistical skills.
• Teaching or mentoring experience.

Culture & Benefits

• Part-time internship during fall 2026.
• Hybrid workplace combining remote work and office collaboration according to role and team needs.
• Focus on innovation, ownership, empowerment, teamwork, and an inclusive workplace.
• Work-life balance supported through flexible workplace options.