Client Support Specialist (SaaS)

TL;DR

Client Support Specialist (SaaS): Providing technical and application support for public-sector software solutions with an accent on client workflows, root-cause analysis, and clear technical guidance. Focus on investigating unfamiliar issues, documenting resolutions in Dynamics CRM, and identifying recurring product and process improvements.

Location: Phoenix, Arizona, United States

Company

hirify.global develops software, services, and intelligent data-management solutions for nonprofit organizations, communities, first responders, and government agencies.

What you will do

• Provide technical and application support for client questions, issues, and solution-related challenges.
• Learn client workflows and business objectives to deliver solution-oriented assistance.
• Investigate technical issues, identify root causes, and recommend appropriate solutions.
• Guide clients through application functionality, workflows, and best practices.
• Document interactions, issues, and resolutions in Dynamics CRM and support systems.
• Identify recurring client needs and product challenges, and communicate improvement opportunities to internal teams.

Requirements

• At least 1 year of client technical support experience.
• Bachelor’s degree or equivalent experience.
• Strong customer service, written and verbal communication, and interpersonal skills.
• Technical troubleshooting ability and a logical approach to unfamiliar issues.
• Ability to work effectively both independently and as part of a team.
• Willingness to complete a required background check.

Culture & Benefits

• Inclusive and diverse workplace focused on innovation and integrity.
• Paid time off and paid holidays.
• Medical, dental, vision, disability, life, legal, and identity-theft protection benefits.
• Health savings account and company-paid insurance benefits.
• Education and learning-and-development reimbursement.
• 401(k) plan with company match.