Junior Operations Associate (AI)

Location: New York City; onsite at the SoHo office daily

Salary: $65,000–$83,000 per year, plus benefits

Company

hirify.global provides an astrology product used by millions of people, including features such as user accounts, purchases, and natal charts.

What you will do

• Manage customer support through Zendesk, assisting users with accounts, purchases, natal charts, and related questions.
• Improve support macros and automated responses while maintaining a personal customer experience.
• Identify recurring issues, escalate edge cases, and communicate user patterns to the product team.
• Use AI tools and Claude Code to automate repetitive work, analyze support data, and improve customer experience workflows.
• Support events and daily office operations, including vendor coordination, office equipment, supplies, and daily lunch ordering.
• Take ownership of varied operational tasks and follow them through independently.

Requirements

• Clear, warm, and personable written communication.
• Strong observation, organization, judgment, and follow-through.
• Ability to anticipate needs, solve issues independently, and escalate when appropriate.
• Existing experience using AI tools and enthusiasm for using Claude Code.
• Experience in customer support, hospitality, events, retail, or office operations.
• Ability to work full-time onsite in New York City from the SoHo office daily.

Culture & Benefits

• Full-time onsite work in the SoHo office.
• Benefits are included with the stated compensation.
• Role combines customer support, office operations, events, and workflow automation.