Customer Operations Intern

Customer Operations Intern

Company

Kickstart

Conditions

3 days ago Intern Hybrid Internship Operations Jobs by Kickstart

Kickstart Kickstart is an early-stage venture capital firm investing in pre-seed, seed, and occasional Series A companies across Utah, Colorado, and the wider Mountain West. It backs founders building companies across sectors including AI, B2B SaaS, fintech, healthtech, marketplaces, consumer technology, and frontier technology. Company intelligence Salt Lake City, USA Projects Campus Founders Fund Venture Services About Kickstart Founded in 2008, Kickstart is a seed-stage venture capital firm headquartered in Salt Lake City, Utah, with an office in Denver, Colorado. The firm leads pre-seed and seed rounds, typically invests $500K to $4M initially, takes board seats when it leads, and is actively deploying its sixth $175M fund. Kickstart manages more than $500M across its funds and supports portfolio founders through mentorship, operating advisors, events, curated resources, customer introductions, follow-on fundraising, and hiring assistance. Its clients are primarily early-stage founders and startups based in the Mountain West, with a focus on building enduring companies across generalist technology sectors. View jobs by Kickstart

Skills

Billing Content Creation Data Analytics Help Center Metric Payment Product Knowledge Refund Statistics Technical Support Troubleshooting

Candidate Availability

Hybrid · South Jordan, UT · Required Hybrid · Utah · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will investigate and troubleshoot technical issues, manage escalations, and work with support, product, and engineering colleagues to resolve user problems. You will monitor operational metrics, create Help Center content, engage users in the community, and process cancellation, refund, billing, and payment-related requests.

Requirements

• Currently pursuing a Bachelor's degree with strong academic performance
• Ability to translate complex technical ideas into easy-to-understand content
• Strong written and verbal communication
• Ability to work independently, cross-functionally, and across multiple initiatives
• Analytical and problem-solving skills with sound business judgment
• Ability to work hybrid from the South Jordan office two days per week

Responsibilities

• Investigate, troubleshoot, and escalate technical user issues
• Develop product expertise and collaborate to resolve user issues
• Monitor user operational metrics and identify improvements
• Collaborate on user-impacting issues and bugs
• Write Help Center and user education content
• Engage users in the Lucid Community
• Process cancellation and refund requests by email
• Resolve billing concerns including downgrades, duplicate charges, invoice changes, trials, and declined payments
• Research posted payments and customer disputes
• Implement product-offering and account-type changes in billing processes
• Communicate and follow up with customers clearly and promptly

Benefits

• Hybrid work arrangement combining remote work and in-person collaboration

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