Senior Account Manager (MANTL)

Location: US Remote; candidates must be eligible to work in the United States

Salary: $108,000–$135,000 per year

Company

hirify.global provides a digital sales and service platform for U.S. banks and credit unions, combining digital banking, onboarding, data, and marketing solutions.

What you will do

• Manage a portfolio of client accounts through account strategies, renewal planning, risk mitigation, and growth initiatives.
• Lead renewal, expansion, contracting, and commercial conversations with client stakeholders.
• Run business reviews using customer performance and product usage data to connect platform capabilities with client goals.
• Drive product adoption, client enablement, training, implementations, and launches.
• Resolve complex issues and escalations by coordinating product, sales, support, implementation, engineering, legal, finance, and reporting teams.
• Maintain account forecasts and represent client feedback, enhancement requests, and recurring pain points internally.

Requirements

• 3–6 years of experience in account management, client success, customer relationship management, or a related client-facing discipline.
• Independent experience managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a comparable environment.
• Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience.
• Strong analytical, communication, judgment, problem-solving, relationship-building, and cross-functional collaboration skills.
• Proficiency with CRM, ticketing, reporting, and productivity tools.
• Must be eligible to work in the United States; employment sponsorship is not available.

Nice to have

• Experience in banking, financial services, fintech, digital banking, or deposit origination.
• Experience with commercial negotiations, executive business reviews, SaaS implementations, product adoption, or complex client escalations.
• Knowledge of financial institution growth strategies, digital account opening, or deposit acquisition.

Culture & Benefits

• Remote-first work environment for eligible U.S.-based roles.
• Diverse and inclusive company culture.
• Unlimited paid time off.
• 401(k) with employer match.