Senior Technical Account Manager (Fintech)

Location: New York, United States; hybrid schedule requiring work in the downtown office 3 days per week

Salary: $160,000–$210,000 annual base pay, plus potential equity and bonus.

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments and financial products.

What you will do

• Own the technical relationship for a portfolio of strategic enterprise clients.
• Advise customers on Airwallex payment products, architecture, integrations, launches, and post-go-live adoption.
• Provide elevated technical support, break-fix assistance, escalation management, and answers to ad hoc technical questions.
• Build trusted customer relationships and develop a deep understanding of client businesses.
• Analyze and improve the customer support experience while identifying optimization and upsell opportunities with account managers.
• Support Quarterly Business Reviews with product roadmap updates, technical guidance, and performance metrics.

Requirements

• Bachelor’s degree in a STEM discipline with strong academic achievement.
• At least 5 years of experience in engineering, technical support, or technical account management.
• Strong understanding of the software development lifecycle and API architecture.
• Proactive, consultative approach to customer and sales-team requests, with the ability to manage changing priorities and deadlines.
• Professional oral and written communication skills, including presentations to decision-makers.
• Ability to work from the New York downtown office 3 days per week.

Nice to have

• Knowledge of payments or financial services.
• Experience analyzing transaction patterns and using data to drive improvements.
• Experience integrating RESTful APIs into web applications.
• Strong organizational skills and a self-starting mindset.

Culture & Benefits

• Entrepreneurial environment focused on moving quickly with sound judgment and curiosity.
• Collaboration across sales, strategy, product, engineering, and commercial teams.
• US-based employees may receive medical, dental, and vision insurance, a 401(k), disability and life insurance, and well-being benefits.
• US-based employees receive 20 paid vacation days and 12 company holidays annually.