Senior Technical Account Manager (Fintech)

TL;DR

Senior Technical Account Manager (Fintech): Serving as the primary technical advisor and voice of the customer for strategic enterprise clients to optimize the adoption of payment solutions with an accent on API integration and architectural guidance. Focus on resolving operational challenges, managing launch planning, and improving the technical support experience for high-value accounts.

Location: Must be based in San Francisco (Hybrid: 3 days a week in downtown office)

Company

Airwallex is a unified payments and financial platform for global businesses, providing integrated solutions for business accounts, payments, and embedded finance.

What you will do

• Act as the primary technical owner and strategic expert for a portfolio of strategic enterprise clients.
• Provide architectural guidance and expert advice on the full suite of Airwallex payment products.
• Manage project and launch planning to ensure successful product adoption and integration.
• Serve as the primary technical escalation point for break-fix support and ad-hoc technical queries.
• Collaborate with commercial teams to identify optimization and upsell opportunities based on client needs.
• Lead Quarterly Business Review (QBR) sessions, presenting product roadmaps and technical performance metrics.

Requirements

• Bachelor’s degree in a STEM discipline.
• At least 5 years of experience in engineering, technical support, or a technical account manager role.
• Thorough understanding of API architecture and the software development lifecycle (SDLC).
• Proficiency in professional oral and written communication for presenting to executive decision-makers.
• Location: Must be based in San Francisco to work from the downtown office 3 days per week.

Nice to have

• Knowledge of the payments domain or financial services.
• Experience analyzing transaction patterns to drive product improvements.
• Experience integrating RESTful APIs into web applications.
• Strong self-starting mindset and organizational skills.

Culture & Benefits

• High-ownership environment valuing "founder-like energy" and a "get stuff done" mentality.
• Opportunity to tackle complex, high-visibility problems within a fast-growing global fintech.
• Collaborative culture with a global team across 26 offices.
• Emphasis on working smarter through the integration of AI tools.