Senior Technical Account Manager (Fintech)

Location: San Francisco, United States; hybrid work with 3 days per week in the downtown office

Salary: $180,000–$220,000 per year, plus potential equity and bonus

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments and financial products.

What you will do

• Act as the primary technical owner for a portfolio of strategic enterprise clients.
• Advise customers on Airwallex products, architecture, integrations, launches, and post-go-live adoption.
• Deliver elevated technical support, including break-fix assistance and escalation management.
• Build trusted relationships and develop deep expertise in each client’s business.
• Partner with account managers to identify optimization and upsell opportunities.
• Support Quarterly Business Reviews with product roadmap updates and technical performance metrics.

Requirements

• Bachelor’s degree in a STEM discipline with strong academic achievement.
• At least 5 years of experience in engineering, technical support, or technical account management.
• Strong understanding of the software development lifecycle and API architecture.
• Proactive, consultative approach to customer and sales-team requests, with the ability to manage changing priorities.
• Professional written and verbal communication skills, including presentations to decision-makers.

Nice to have

• Knowledge of payments or financial services.
• Experience analysing transaction patterns and using data to drive improvements.
• Experience integrating RESTful APIs into web applications.
• Strong organizational skills and a self-starting mindset.

Culture & Benefits

• Work with cross-functional teams across sales, strategy, product, and engineering.
• US-based employees receive medical, dental, and vision insurance.
• Benefits include a 401(k), disability coverage, basic life insurance, and well-being support.
• 20 paid vacation days and 12 paid company holidays per calendar year.